What You Don’t Know…

What you don’t know can lead to assumptions, erroneous conclusions, and potentially poor decisions.  Our brain is constantly trying to make sense of behaviors we observe and in the absence of data, we sometimes rely on cognitive distortions to fill in the gaps and reduce ambiguity. Fundamental attribution error (FAE) is the tendency to judge …

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Character

If you want to identify your character at it’s core, think about the person you are when your internet or cable goes down and you call Customer Service. If your potential future Boss was a fly on the wall during this interaction, would you still get the job? You’ve heard the famous saying, “Character is …

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